FAQ

Q: What is the original jewel that is used?
A: Yes, except Cubic Zirconium (CZ) CZ because it does not have the original.

Q: If the item received was damaged what can be exchanged?
A: Yes. Shipping charges by return postage and the buyer back by Putridewi Silver. We also tell insurance time so that if lost will be able to claim.

Q: How long the goods will be sent if the order today?
A: We send money home as soon as we receive. But if the stock happens will tell us run out 1-2 weeks.

Q: What is the Putridewi Silver taking order by wholesale?
A: Yes with the wholesale price.

Q: I have a stone or carnelian jewel itself. What Putridewi Silver can serve a special order?
A: I discussed with the price first.

Q: Is there a guarantee that the content of silver you really 92.5%?
A: Yes. We are also selling International where appropriate should be. In fact we made 93% to maintain keakurasian degree.

Q: Are you consistent quality?
A: Yes. We have International quality.

Q: Do you have a print catalog?
A: No

Q: What goods can be returned if I do not like?
A: Yes. Within 3 days of goods received. Cut 30% of your purchase price in accordance.

Q: What is the service you receive damaged goods?
A: Yes origin goods from Putridewi Silver. Cost tell go back and forth by the buyer. Service with minimal cost.

Term and Condition

1. Minimum order for our product is US $ 500, 10 pcs each design

2. Order value more than US $ 1000, 30% deposit is required.

3. All of our products are made from 925 sterling silver with high quality handmade .

4. All prices are in US dollar and are wholesale prices. Prices are subject to change without prior notice. The price of a product unit excludes shipping and document costs (GSP, etc).


5. All of the weights and measures for the silver jewelry and beads as seen in our site are approximate. This means that the item you receive may vary slightly from the one shown, although we try to keep the consistency as close to true as possible.

6 While we always keep a large range of stock, we cannot guarantee that any specific item will be available at all times. All of our jewel and beads are handmade products, therefore we sometimes experience delays that leave us temporarily out of stock on certain items.

7. Orders are shipped out from PUTRI DEWI SILVER SHOPS within the next business day after we receive your payment confirmation. We shipp using Fed Ex. Then it takes 2-4 additional business days to reach you. If your order cannot be shipped, we will contact you immediately by email or fax to inform you of the reason(s) for the delay. Prices of products do not include shipping cost. Shipping cost will be calculated upon receipt of your order. We can give only an approximate shipping cost prior to the receipt of your order.


8. When your order has been shipped, you will receive an email notification with a confirmation of shipment and a tracking number. You can use this number to track the shipment in www.fedex.com.

9. All payments are to be made via bank transfers (T/Ts) or credit cards and card processing is served by Paypal.com. For bank transfer, we suggest to wire the money through:

Bank CIMB Niaga.

Sanur Branch, Denpasar Bali (80228)
Acc # 3490103018180
Name: I Gde Pande Juliawan, ST
Swift Code : BNIAIDJA


10. In the case of order cancellations, deposits are not refundable. Orders not claimed by customers for a period of 3 months or more without any confirmation will be declared ‘unclaimed’ and will be melted. Deposits on unclaimed orders are NOT refundable.

11. Usually, there is no import duty/taxes for the silver goods from Bali - Indonesia to USA. However, for other countries, import duty may be charged. Please check on your customs for more information regarding to this issue